General Terms and Conditions
Validity
1.1. The following terms apply to the purchase of all tickets, vouchers and guided tours available at the following sites of the Staatliche Münzsammlung München (hereinafter SMM).
1.2. This includes the purchase of tickets:
(a) at the ticket offices of the SMM museum,
(b) in online sales.
1.3. These Terms and Conditions (hereinafter T&C) also apply to the general provisions of the SMM, specifically to the site regulations of the SMM, and to the respective site's legal indi-vidual provisions and cloakroom regulations which can be viewed on site in the museum or online in the website www.staatliche-muenzsammlung.de. With the purchase of tickets, the customer* recognises these T&C of the SMM as binding. Different conditions of the customer are not part of this contract unless the SMM agrees in writing to their validity.
1.4. Tickets are only sold to end customers, otherwise there is no entitlement to the services of the SMM stated on the ticket. The SMM is entitled to limit the number of tickets purchased per customer in individual cases and online sales.
1.5. The purchase of services in accordance with the following provisions gives rise to contractu-al relationships exclusively between the customer and the SMM. It is not permitted to resell the purchased tickets.
2. Types of ticket offered
2.1. If is for the SMM to decide which of the following types of tickets are available for purchase in the SMM museum.
2.2. Day pass
Tickets for SMM entitle the holder to visit the permanent collection and special exhibitions, provided that they are included in the visit to the permanent collection during the respective opening hours on the day of purchase, unless otherwise provided due to the type of ticket. Tickets for fee-charging special exhibitions, which are not included in the visit to the permanent collection, only entitle the holder to visit the respective special exhibition, unless otherwise specified. Entrance tickets are not transferable after their initial use for entry.
2.3. Annual Pass
2.3.1. The Annual Pass entitles the holder to enter the SMM during their opening hours, and to enter fee-charging special exhibitions of the SMM for 12 months until the end date printed on the Annual Pass. To enter the aforementioned exhibitions, the Annual Pass must be presented in conjunction with a valid official photo ID at the admission point of the SMM by the holder of the Annual Pass without being asked to do so.
2.3.2. Upon issue, the holder's first name and surname are marked on the Annual Pass, which it is not transferable. The data protection information describes how the SMM processes personal data in connection with the Annual Pass. This information is given to the customer when purchasing an Annual Pass and can also be viewed in https://www.staatliche-muenzsammlung.de/datenschutz-en, printed out and saved.
2.3.3. If the holder loses their Annual Pass, they must inform the SMM immediately.
3. Prices and Payment
Entrance fees as well as regulations on discounts and free entrance are specified in the SMM' current entrance fee provision, which can be seen in the SMM website (https://www.staatliche-muenzsammlung.de/admission) or inquired at the ticket office. The euro is the valid currency. Entrance fees are subject to change.
3.1. Entrance tickets, annual passes and guided tours are VAT exempt under § 4 no. 20 a UStG.
3.2. To receive discounts or free entrance, a valid confirmation and if necessary, a photo ID card, must be presented when purchasing at the SMM ticket office or at the admission point of the museum on the day of the visit. Upon request, proof must be shown on entering the museum or exhibition. If proof cannot be presented, admission to the museum is not possible.
3.3. Products purchased purely digitally (cf. sentence 1 no. 3.4.2.2.) must be printed out by the customer before visiting the museum and/or presented in a digitally readable form (e.g. on the display of a smartphone) when visiting the museum. Admission will only take place if the QR code is fully legible.
3.4. Payment
3.4.1. Payment at the ticket offices
3.4.1.1. Payments are made at the ticket offices of the SMM. Payment options are basical-ly cash or EC or credit cards from the most common providers (VISA, Master Card, American Express, etc.).
3.4.1.2. When paying with the EC card, the customer must ensure to have sufficient funds in the account. Costs arising from chargebacks must be borne by the customer, as long as the SMM is not responsible for the chargeback. In individual cases, the SMM is entitled to accept only certain forms of payment depending on the cus-tomer.
3.4.2. Payment and shipping in the online shop
3.4.2.1. In online sales, the customer pays in advance payment using one of the payment options offered. Purchase on account is not possible.
3.4.2.2. The shipping of the documents referred to in no. 2 takes place digitally by e-mail to the e-mail address provided by the customer.
4. Revocation/Cancellation
A return or cancellation of products purchased at the ticket office and in the Webshop is generally excluded. For products purchased online under nos. 2.3. a statutory 14-day right of withdrawal applies, provided that no (partial) services have yet been used. Details on the revocation can be found in the SMM cancellation policy (https://www.staatliche-muenzsammlung.de/revocation).
5. Admission and site regulations
5.1. The customer must show the ticket purchased at the ticket office or online shop (see 3.3.) in printed or digital form when entering the exhibition rooms. The ticket is scanned at the en-trance. While visiting the exhibition rooms, the customer must carry it with him and show it to the supervisory staff upon request.
5.2. SMM staff are entitled at any point to use their due discretion to make arrangements that differ from these T&C on the basis of site regulations.
5.3. In the event of violation of these T&C, site regulations, instructions by SMM staff or SMM cloakroom provisions, the SMM or their representatives reserve the right to expel customers from the SMM museum or ban them from the premises. This also applies if the ticket holder is disruptive to other visitors, the operating of the museum is disrupted or there is a risk of dis-ruptions.
6. Limitation period
In accordance with legal provisions, the limitation period for vouchers is three years starting at the end of the year in which the ticket was purchased.
7. Loss/damage and exchange
The SMM is not liable for the loss or damage of tickets or vouchers. Lost or damaged tickets will not be replaced or refunded.
8. Public tours
8.1. The SMM offers both fee-charging and free public guided tours with limited participant num-bers.
8.2. To join one of the SMM public guided tours with limited participant numbers, the customer must acquire a separate tour ticket at the museum ticket office or online on the same day prior to the guided tour. This is the prerequisite for participating in the tour. Purchasing a general entrance ticket for the museum does not entitle the customer to participate in a tour. Proof of entitlement to participate in a tour does not replace the purchase of a ticket listed in Section 2.
8.3. Postponement of the tour by up to thirty minutes after the stated time does not justify a re-duction in the price of the tour. The museum guide will catch up the time accordingly. If the tour is delayed over 30 minutes, it is cancelled. In this case, Section 8.4 applies.
8.4. The SMM is entitled to cancel a public guided tour if there is an important reason (e.g. force majeure, illness of the guide, pandemics). In this case, for fee-charging tours, participation fees already paid will be reimbursed. Apart from that, participants are not entitled to claim damages. Tickets already purchased for entry to exhibition rooms cannot be returned (see Section 4), unless there is also a reason under Section 9.2.
8.5. The provisions of Clauses 8.1.-8.4. shall apply accordingly to other event formats offered by the SMM, insofar as these provisions by their nature can be applied to the format of the event and no contradictory information is contained in the item description.
9. Liability of the SMM
9.1. The SMM is only liable for damages caused by intent or gross negligence of the SMM, their staff or agents. Any further liability, insofar as it is not compulsory in legal provisions, is ex-pressly excluded. Liability limitation does not apply, in particular, to damages arising from injury to life, body or health, and to the violation of essential contractual obligations.
9.2. If it is not possible to visit a museum or an exhibition and thereby use a ticket due to compel-ling reasons within the sphere of the SMM (conservation, organisational or technical rea-sons) or due to force majeure (such as closure orders from security authorities or authorities governing the SMM, natural disasters, pandemics, war, and the like), the SMM is entitled to rescind the contract. In this case, the ticket price is refunded. The SMM has no further liabil-ity.
9.3. Dates of closures will be announced in advance on the SMM website as far as possible.
9.4. Individual parts of exhibitions can be closed or certain exhibits can be inaccessible for structural or organisational reasons. This does not justify a fee discount or damages claims.
10. Final provisions
10.1. The law of the Federal Republic of Germany applies exclusively without involvement of in-ternational private law. The exclusive place of fulfilment for service and payment is Munich. Munich is the place of jurisdiction for disputes with business people, legal entities under public law and special funds under public law, as well as people whose place of residence or habitual abode is abroad.
10.2. Deviations or supplements to these provisions must be made in writing. This also applies to the written form requirement itself.
10.3. The SMM reserves the right to change these T&C at any time without giving reasons. These changes do not apply to orders already placed or existing purchase contracts.
10.4. If individual provisions of these T&C are or become invalid or unenforceable, this does not affect the validity of the other provisions. Statutory provisions, if available, apply in place of the invalid points.
Staatliche Münzsammlung
München
Residenzstr. 1
80333 München
April 2025
*For greater readability, no gender-specific differentiation is used. All terms referring to per-sons apply to all genders within the meaning of equal treatment.